September 18, 2019
I have been having some really interesting conversations with my counterpart leading the LMI organisation in Ireland…so good in fact that we decided to record them and join the podcast revolution!
It’s called So What About Leadership? and we’ve done two episode so far:
- Personal Productivity
- Personal Leadership
You can listen to both here:
January 25, 2019
Do you use phrases like these with the people you lead? Does your manager use these with you?
“My door’s always open”
“Come and find me anytime you need help”
These are great sentiments, genuinely appreciated and, for sure, sincerely meant…but I do regularly encounter some problems with this approach. Here are three common ones:
- team members don’t seek out their leader as often as they should, wasting time and effort ‘working it out themselves’ when they could have really been helped (we don’t want people to become leader-dependent but regular effective guidance can help a lot).
- when the leader has to instigate a conversation about some kind of correction / refinement / improvement, it feels like a big deal, akin to being called into the headteacher’s office!
- opportunities to praise, encourage and recognise progress and victories are missed.
I think the last of these points is huge and is a major reason why I am a huge advocate for ‘keeping it regular’. There is so much to be gained by the simple act of setting up regular, routine communication both one-to-one and with the whole team.
And what should be first item on the agenda….every time?
- Progress & Victories
Both the team member and the leader can contribute to this agenda item. Team member shares what they think they’ve achieved, has gone well and moved things forward positively. The leader also shares from their perspective the progress and victories they’ve noticed, tangible results-wise as well as attitude and behaviour.
If you’re not already doing this, I’d urge you to try it and see what impact it has. I’ve seen many managers and leaders instigate this as a regular practice and report back staggering results in terms of trust, motivation, positivity and productivity.
If you’re the leader, make it happen. If you are the team member, suggest to your boss that you give it a go.
It doesn’t have to be hours out in meetings. 20 minutes once a fortnight might be enough!
July 4, 2018
A large part of my current work is with people currently on management apprenticeships. These are not the classically perceived ‘just out of school’ apprenticeship, rather people who have been with their current employer for some years, hold a management position and are undergoing some very practical management/leadership development via one of the new apprenticeship standards.
As part of this, managers have to produce a portfolio of their best work evidencing learning and application across broad areas of management – finance, operations, leading people etc. One of the best ways to evidence this learning is through reflective log. Essentially, this is a journal of experiences as they go about their work reflecting on what happened, what they’ve learned from it and perhaps what they would do differently next time. As many of us are too busy to always have time to stop and write these reflections down, a great way to record this journal is using your phone to make a quick video.
I definitely buy into the ‘lead by example’ and ‘don’t ask others to do something you’re not doing yourself’ (* perhaps with a few exceptions!) school of leadership. so thought it may be a good idea to use my blog to record my own reflective log!
March 8, 2018
Fit rarely comes easy.
My right foot is slightly bigger than my left, hence finding shoes that are super comfortable for both feet can be a bit tricky. I’ve had to try on lots of pairs and discover particular brands that work for me.
Similarly, I didn’t instinctively know what kinds of work would be a good fit for me. I’ve had to try things out, take assessments and profiles (I’ve just about done them all!), consciously reflect on my experiences to identify when and where I’ve felt best about my work.
Here’s a few questions that you can ask yourself, or as a manager you can ask of your team members, to help discover their best fit:
- What parts of your work do you enjoy most?
- What areas of your work do you feel most enthusiastic about?
- What do you care most about achieving?
- What do you think you do best?
- What do you find most stressful?
- In what tasks do you procrastinate most?
There are plenty of others, but these are a good start.
Good fit is worth fighting for. It increases productivity, retention, motivation and morale. It reduces turnover and stress. It has a positive impact on mental and physical health.
Good fit is in everyone’s interests.
February 21, 2018
On the radio this morning we heard the news that another cold snap is incoming for next week and we let out a collective weary groan.
My daughter especially is really looking forward to warmer weather and the thought of yet more freezing temperatures after the months of Winter we’ve already had, lowered her mood.
The thing that struck me though as we talked over our bowls of Cornflakes, own-brand Rice Crispies and Gluten-Free Granola was that this was likely to be the last dip before things are well and truly on the up weather-wise.
The mornings are getting lighter, so are the evenings, and we’ve had some warmer days already giving a glimpse of what’s to come. In this context, it was much easier to raise the spirits of the family because they had tangible evidence of things going the way they wanted.
The long, warm days spent in shorts and t-shirts, eating ice-cream after school and water-fights with friends in the street may be some way off yet, but it feels like we’re getting there and that makes enduring the present reality much easier.
The same is true in our work, in our DIY projects, anything really. We function better when we have some tangible indications of progress towards our goals. To do this, we need clear goals of course AND we need to have established definite ways to measure progress towards them. We need regular ‘small victories’ and to get our heads up long enough to notice that the nights are getting lighter and it wasn’t quite so bitter on the platform this morning!
How about taking some time today to pause and notice what tangible progress you’ve made already this year? Share that with your team if you can. Emit a collective sigh of satisfaction….and get back to it… hopefully with a renewed sense of resolve because the end is a little more in sight that you realised.
P.S. I’ve just realised this is one reason I often have the SatNav on even when I know where I’m going – I like to see the progress as the miles are covered and the destination draws closer. Counting down the miles is strangely satisfying!
October 24, 2017
The personal feedback I shared in the last blog came as a result of a structured feedback exercise.
Just recently I was involved in facilitating a two-day graduate programme for a large employer. One of the most valued parts of that training was a structured (set up!) peer feedback exercise.
Giving and receiving feedback in an adhoc way as things happen is a vital skill, especially for managers. There is no reason though that building in feedback to the normal work cycle shouldn’t be done. When it’s systematic and structured it’s often easier for people to receive. Like the graduates’ exercise, they were expecting it; it was part of the programme; therefore it wasn’t personal – or at least it didn’t feel like personal attack!
If you structure feedback to come at the end of every project perhaps, or as part of a fortnightly line-manager/team member one-to-one, it’s much easier to prepare well both to give and receive with an open, constructive attitude.
Finding a good process for feedback is also extremely helpful. My favourite at the moment is the commonly-used ‘WWW / EBI’ format.
What went well. Even better if.
I’d love to hear it you have any others that you find work well.
September 5, 2017
A very brief article today based on this question: “Is it possible to over-encourage people?”
Yes, you need to have the confidence to confront poor behaviour and manager under-performance through clear communication and constructive conversations. Let’s take that as ‘sorted’.
Without that accountability it’s certainly possible to create a culture that is falsely positive, where poor attitudes and slack work habits go unchallenged.
But, assuming that’s in place because you have well-trained managers (if you don’t, give me a call and let’s get them well-trained!), is it possible to over-encourage or is it the case that the more praise, encouragement and generally positive inputs to the work environment, the better?
What do you reckon? And what will you stop doing, start doing and continue doing as a result?
I’m genuinely really interested to hear your thoughts.