One word more than any other seems to sum up what’s really important in the leadership coversations I’m having just now.
Empathy.
Not, ‘Here’s what I would do if I was you’
or
‘Based on my current experience of the world, I’m going to assume yours is the same, or at least similar, and treat you accordingly.’
Empathy.
Tell me about how things are for you at the moment. How can I help? Let’s agree together on the best way to organise / manage / communicate / deliver.
Nick Howes 